Customer relationships are not always sunshine and roses

When the buck stops with you as the business owner, it can feel like
there is always a new fire to put out to keep the cogs turning.

The last thing that you need is another stressful situation to deal with.

Burying your head in the sand won’t help either!

Do any of these problems sound familiar?

1.
A client refuses to pay or pays late and your cashflow is badly affected.
1.
A client refuses to pay or pays late and your cashflow is badly affected.
2.
A client didn’t meet their responsibilities and your agreement (or lack thereof) meant it was difficult to prove you were in the right.
2.
A client didn’t meet their responsibilities and your agreement (or lack thereof) meant it was difficult to prove you were in the right.
3.
You have a disagreement or misunderstanding with a client over their unrealistic expectations. This puts you in a sticky situation.
3.
You have a disagreement or misunderstanding with a client over their unrealistic expectations. This puts you in a sticky situation.

Your business needs robust

Terms and Conditions of Trade

whether you’ve had issues before or want to be proactive so you have peace of mind

How Terms of Trade can help

There are many facets of doing business that can be covered in your Terms of Trade. Some of the most important ones include:

  • How Quotes are Accepted
  • Variations to Confirmed Quotes/Scope of Work
  • Delivery of Goods
  • Payment Terms
  • Charges for Late Payments and Unpaid Accounts
  • Cancellation of Orders
  • Intellectual Property and Copyright
  • Risk and Retention of Title
  • Warranties and Claims
  • Limit of Liability
  • PPSA Legislation and Compliancy
  • Subcontractor’s BCIPA Payment Claims
  • Privacy Compliance
  • Arbitration and Mediation

One size does not fit all

Every business is different, so your Terms of Trade and supporting documents should be designed to meet the needs of your specific operation. This is where Ledger Guard can be of critical assistance.

One size does not fit all

Every business is different, so your Terms of Trade and supporting documents should be designed to meet the needs of your specific operation. This is where Ledger Guard can be of critical assistance.

HOW THE PERSONALISED PROCESS WORKS

Step 1:

We conduct a business profile

to understand your exposure to credit risk

Step 2:

We draft robust terms of trade

and supporting documents to protect your business

Step 3:

We show your
staff

how to seamlessly introduce the new documents & ‘best practice’ credit processes

Step 4:

We provide ongoing support (as needed)

*Credit Management Advice
*PPSR Training/Assistance
*Credit Reporting
* Debt Recovery

“Ledger Guard’s services are an absolute must for any business wanting to limit their exposure to non paying debtors. By utilising their well written Terms and Conditions of Engagement, I feel a lot more confident in the administrative and structural process of taking on jobs and new clients.”

Ledger Guard’s full documentation service

Your Terms of Trade package can include one, several or all of the following and we will recommend the ones you need for your business.

WHY WORK WITH LEDGER GUARD?

PERSONAL SERVICE

You’ll work one-on-one with our director and key staff from start to finish, not a sales person who doesn’t understand what it’s like to own a business.

SEAMLESS IMPLEMENTATION

When you’re introducing new documents into your business you want it to be as straightforward and stress-free as possible. We will work with you and your team to ensure all your customers receive a copy of your new terms and conditions and formally accept them so you are fully protected as quickly as possible.

STRATEGIC ADVICE

We don’t just give you new documents and leave it at that. We will help you implement practical credit systems and processes that will minimise your risk and protect your business from slow payers, bad debt, and warranty/liability issues.

WHAT OUR CLIENTS SAY

 

“Ledger Guard has given me confidence in conducting my business with new and existing clients with regard to the contractual obligations of terms and conditions of trade. As a builder, the assumption that a client can pay when they feel like it, imposes financial stress and cashflow interruptions which is not reasonable. The full portfolio of contracts offered to my business was customised to suit my operations.  I sent my first commercial building contract to a client who responded to me “Gee Mate, that’s a full-on contract. I thought you were a small builder.” Proof that this was recognised by a commercial contract administrator gives me confidence in the documentation I am forwarding to clients. I have since recommended Ledger Guard to all my contractors. Thanks Ledger Guard!!”

Alwin Fung – Owner, Urbanbuild Co

 

Free review of your
Terms & Conditions

Want to see if your terms and conditions are up to scratch? Send us a copy of your terms and we’ll provide an obigation free assessment.

To request a free review or discuss your customer documents, email us below or call Larry on 0439 630 722 or 07 3630 2533

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